What does this site sell?
AliExpress is a China-based online shop that sells various kinds of items and products.
What are this siteâ€™s return policies?
The return policy of any item purchased depends on the manufacturer of the item or product that you have ordered. Some manufacturers follow a 30-day return policy, while others follow a 60-day return policy. Before buying the product, make sure that you know the return policy of the manufacturer that you are ordering from.
On the other hand, you can always cancel an order at AliExpress as long as it is not shipped yet by the supplier. All you have to do is to sign in to your account, and follow the cancellation procedure of AliExpress.
If in any case you have not received the item from the supplier, you can report it to AliExpress and they will help you deal with the case. If the item was received not to be in a good condition, AliExpress provides a partial refund to the buyer.
What are this siteâ€™s shipping policies and costs? Which countries do they ship to?
Fortunately, AliExpress provides delivery and shipping to all international countries. The delivery rates are calculated real time based on the shipping method that you have selected, basing on the address of delivery, and basing on the weight of the package to be delivered.
Also, the delivery period varies accordingly. It may take 1-3 weeks before the orders will be received.
Does this site offer any warranties and guarantees?
If you have received a defective item or an item that is not working properly, AliExpress provides a partial to full refund to your order. Refunds are guaranteed to all orders. If you have not received the item from the supplier, AliExpress can help you contact the supplier so that the issue between you will be solved.
Does this site have physical store? Where are they located?
AliExpress does not have a physical store as of the moment. They are solely operating online. However, their virtual assistant is always available to assist you and cater you with your needs.
How can I reach customer service for this site? Does it offer a telephone number?
As of the moment, AliExpress does not offer a telephone number for its customer service. The customer service for AliExpress can be reached through their online chat. Their virtual assistants are always available online to answer any questions that you have for them.
Do they offer any help or introductory videos?
Introductory videos of AliExpress are located at their official Alibaba.com YouTube account.
Alibaba.com - http://www.youtube.com/user/teamalibaba.
They also have written guides that serve as a guide for the customers.
Do they offer any discounts or coupons?
AliExpress is known for their big discounts and coupons. One can save a great amount by availing the discount coupons offered by AliExpress.